Our advanced equipment is designed to boost productivity with its performance.
Service
Our goal is to "keep customer equipment at a maximum performance level". To fulfill this goal, we have set 13 branches all over the Malaysia. They have highly trained technicians, and provide the following support programs:
- HELP (Hitachi Extended Life Program)
- Periodical Inspection Service
Also, Hitachi Construction Machinery provides the following to assist dealers with product support & parts activities:
- Dr.ZX: PDA based diagnostic tools for our equipment
- Technical Training Center: Japan based training HQ to train dealer technicians
- Parts Depot: To minimize delivery time, we set four parts depots across the world
If you would like more information regarding parts and/or service, please ask your nearest Branches.
Service Offering
Extended Warranty - HELP
Hitachi provides a unique extended warranty program called Hitachi Extended Life Program, or HELP.
Diagnostic Tools - Dr.ZX
To minimize downtime during troubleshooting, we developed a PDA (Palm OS (R)) based diagnostic system called "Dr.ZX".
Fleet Management
With Hitachi, you can be assured that our support service goes beyond sales. Now, Hitachi Construction Machinery Malaysia has taken its after-sales service even further with its e-Service Owner’s Site. This is in tandem with our strong belief in providing our customers with the all-important updated information and maximizing control of their fleets and machine performance.
Service Contracts
If you don't have a Fixed Price Service Contract or a Planned Maintenance Contract with Hitachi, take a moment to look at this overview of each type of contract available, and how these contracts may help you.
Technical Training
To keep our customers' equipment in top running shape, good service is indispensable. We believe personnel training is the key to providing the best service.
